Glossary
Chatbot
One term from the glossary, defined on its own page: what it means to anyone who meets it, and how we use it.
In short
A chatbot is a software application that holds a conversation in text or speech, answering questions within the scope it was given. It is a real and useful category, and a well-built one answers common questions well and hands on what it cannot; what marks the boundary is that the conversation is the whole job.
In practice
What it means for a business.
An AI employee starts where that ends: it acts on the conversation, booking the work, updating the record, and following up afterwards.
Compare a chatbot with an AI employee line by line, or see every term defined once.
Book a strategy call
Thirty minutes. A clear plan.
Thirty minutes on the question that brought you here, answered against your own figures rather than ours.
Book a thirty-minute call
Pick a time straight from the diary. If you would rather write first, email us and a person replies, usually the same working day.