The Legal Triage Agent
Qualifies every enquiry against practice areas and fee thresholds, captures the detail for a conflict check, and routes to the right fee-earner.
Professional Services · Solicitors
A missed call is a missed instruction, and the client rings the next firm on the list. Your AI receptionist answers the moment it lands, confirms the matter and conflicts, and books the consultation while you are in court.
In short
A premium website and a managed AI workforce for solicitors, capturing, qualifying, and booking every enquiry around the clock.

For solicitors, an Autonomous Digital Branch pairs a premium website with a managed AI workforce that captures, qualifies, and books every enquiry at every hour. An AI employee differs from a chatbot in one way that matters: it owns a defined job, qualifies and books end to end, and hands a briefed enquiry to a human, rather than answering canned questions on a page.
What the branch does for solicitors
Practice area, scope, and conflicts are confirmed before a fee-earner spends a minute on the wrong case.
Consultations land in your live calendar while you are in chambers or with another client.
Quiet enquiries are nurtured professionally, in your firm's tone, until instruction is ready.
What the status quo costs
In one audit of 433 B2B firms, 55% took more than five working days to reply, or never replied at all (Drift Lead Response Report, 2017), and a single missed conveyancing instruction can be worth thousands in lost fees.
Nobody answers the website chat between 6pm and 9am, so high-value matters walk to the next firm overnight.
Conflict checks and matter screening happen late, after a fee-earner has already spent time on a case the firm cannot take.
The compliance officer loses hours each week chasing partners for file notes and AML documentation that get ignored.
The workforce we build for solicitors
Not a single chatbot. A briefed team, wired into your calendar and the systems you already run, handling the front of house your practice could never staff at all hours.
A briefed team for solicitors
4 AI employees, one front of house, no closing time.
Each role beside this owns a single job and runs it around the clock, wired into your calendar and the systems you already run. Every regulated step routes to a human for sign-off.
Qualifies every enquiry against practice areas and fee thresholds, captures the detail for a conflict check, and routes to the right fee-earner.
Answers the 6pm-to-9am window right away, takes the matter detail, and books the consultation before a rival firm replies.
Chases ID, proof of address, and engagement letters, tracks what is outstanding, and escalates as deadlines near.
Monitors SRA transparency and client-communication requirements, flags gaps, and keeps an evidence trail for inspection.
How it works
On one call we map where solicitors enquiries arrive, where they leak, and what each lost one is worth. You leave with a plan and a number.
A premium site signed off before any code, then the AI employees wired into your calendar and the systems you already run, with every regulated step approved by a human.
It goes live answering, qualifying, and booking. Then we monitor, report, and improve it, so the branch keeps getting better without you lifting a finger.
What it returns
To answer the after-hours enquiry, not next morning
Enquiries that slow replies currently lose to rivals
Screened for conflicts before a fee-earner engages
We have written up the mechanics behind these numbers: read why answering leads in seconds beats answering in hours and what closing at 6pm really costs.
Straight answers
The agent qualifies, screens, and routes from your approved scripts. It gives no legal advice, and a human approves every regulated workflow before it goes live.
There is a written scope, named go-live milestones, and a single-page risk register shipped with every quote, so the decision is evidenced.
Pricing is published with written exclusions and a downloadable sample scope of work. The call is a scoping call, not a sales pitch, and you get a written proposal inside 48 hours.
Built to the standard
Built around the SRA Code of Conduct and Transparency Rules by default (named COLP or COFA, complaints route, UK GDPR and PECR), with US state bar, LSO, and Law Council equivalents on request.
The agent stays inside scripts you approve, every regulated workflow is signed off by a human before it goes live, and we keep an evidence trail for inspection.
The maths
Builds start from £3,500 with a managed AI workforce retainer, shown in your local currency. A standalone AI employee runs about £3,000 to set up plus £700 a month. Most branches like this pay for themselves inside the first quarter on recovered enquiries alone.
Every build includes a 30-day AI trial: you watch it answering real enquiries before you commit. The call is thirty minutes, no pitch.
One-off build for solicitors. Workforce managed monthly thereafter. Use the calculator to see the payback on your own numbers.
Questions
It captures the parties and matter detail needed for your conflict process and routes to a fee-earner, so screening happens before anyone engages on the case.
Workflows are built around SRA transparency and conduct rules, the agent stays inside approved scripts, and every regulated step routes to a human for sign-off.
Yes. It answers the evening and overnight window without the wait, takes the matter detail, and books the consultation, so high-value enquiries stop walking to rivals.
Yes. The scoping call confirms how it connects to your case system and names any step that needs a manual handoff before you commit.
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Book a strategy call
We map where solicitors enquiries arrive, the workforce that closes the gap, and the return it should make, then tell you exactly what we would build and what it costs. No pitch deck.
Start with the 30-day AI trial.
Every build includes a 30-day AI trial. You watch the AI workforce answer and qualify real enquiries before the monthly retainer begins, so you commit to what it actually does, not to a promise.