AI review manager
Ask for the review at the right moment.
Most firms ask for reviews too late, or not at all. The AI review manager handles review management as an AI employee: it asks a satisfied customer at the moment the work goes well, and routes an unhappy one to a person before it becomes your next public review.
Priced as one AI employee
One role, live in weeks. Figures are illustrative until we scope your work.
In short
An AI review manager is an AI employee 7 Minds Systems builds, trains, and runs for you. It watches for the moment a job has gone well, asks that customer for a review on the platform you care about, and routes anyone unhappy to a named person first, so a poor experience is put right rather than published. From £3,000 to set up plus £700 a month.
What the review manager does
The right customer, asked at the right time.
Asks at the right moment
It waits for the signal that a job has gone well, a booking completed, a project signed off, and asks that customer for a review while the goodwill is fresh, not weeks later when the moment has passed.
Catches the unhappy ones first
When a customer sounds dissatisfied, it does not steer them towards a public review. It routes them to a named person with the full context, so the problem is put right in private before it is aired.
Reviews where they count
It asks on the platform that matters to your trade and hands the customer a direct link, so leaving a review is a short task rather than a hunt through a menu.
In your voice, not a template
The request reads as if a member of your team wrote it, on your tone and your timing rules, so it lands as a thank you rather than a mass mailout a customer ignores.
Run and reported for you
We run the review manager and report each month on what it returned: reviews requested, reviews left, and the unhappy conversations it caught before they went public.
Why timing matters
Left alone, reviews arrive at random.
The reviews a stranger reads are your reputation
People judge a firm on its recent reviews before they ever make contact. A review manager makes sure the good work you already do is the work they find, rather than leaving your rating to whoever felt strongly enough to write unprompted.
Silence is the real problem, not bad reviews
Most satisfied customers never think to leave a review. Most unhappy ones do. Asking well, at the right moment, corrects an imbalance that quietly builds against you.
A person handles the unhappy ones
The review manager knows its limit. An unhappy customer is a person's job, not a workflow's, so it hands the conversation over with the full context rather than trying to settle it itself.
The review manager is one role in a wider workforce. See the full range of AI employees, or weigh up what an AI employee costs.
Honest by design
What review management is, and is not.
AI review management is not a shortcut to a rating you have not earned. The review manager never writes a review, never offers an incentive for one, and never stops a customer leaving whatever they wish.
What it does is narrower, and more honest. It asks the people who had a good experience, at the moment they had it, and it makes sure the people who did not hear from a person first. Left to chance, the delighted customer forgets. The annoyed one writes at length.
The review manager corrects the timing and the balance, so your public rating reflects the work you actually do rather than the loudest week you happened to have. It is one role we build, run, and improve for you, alongside the rest of your AI employees.
See what asking properly is worth.
Book a thirty-minute call and we will scope the review manager and its return live, or run the numbers in the ROI calculator first.
Thirty minutes, no pitch. We map your branch and the return it should make, and you leave with a plan and a number to point at.
Questions
Before you hand over your reviews.
What does an AI review manager actually do?
An AI review manager is an AI employee that asks satisfied customers for a review at the moment a job goes well, and routes an unhappy customer to a named person before they post. It runs the timing, the wording, and the follow-up, and reports what it returns each month.
How does the review manager decide who to ask for a review?
The review manager reads the signal that a job is complete and how the customer responded to it. A clear positive gets a well-timed request, and a lukewarm or negative one is handed to a person instead. You set the rules for both, and approve them before it handles a single customer.
Does the review manager hide or block bad reviews?
The review manager does not hide, block, or write reviews. It never stops a customer leaving whatever they wish, and never offers an incentive. What it does is make sure an unhappy customer hears from a person first, so the problem is put right rather than left to become your next public review.
What does an AI review manager cost?
An AI review manager is priced as one AI employee: from £3,000 to set up and £700 a month, illustrative until we scope your work. That is a fraction of a salaried hire, and it asks after every job, not just the memorable ones. The current figures, in your currency, are on the pricing page.
Which review platforms does the review manager work with?
The review manager asks for reviews on the platforms that matter to your trade, most often Google, and any industry directory your customers actually read. It sends the customer a direct link, so leaving a review is a short task rather than a hunt. We agree the list with you when we scope the role.
Do we still need a person if the review manager handles this?
A person is still essential, and that is by design. The review manager handles the asking, the timing, and the follow-up, but an unhappy customer is always routed to a named person to resolve, never smoothed over by the software. You keep the relationships that matter, and it removes the part a busy team forgets.
Book a strategy call
Thirty minutes to scope your review manager.
Thirty minutes to scope this role properly: what it would answer, what it would escalate, and what it would cost to run.
Know the scope and the number before you start.
The build is scoped and priced in writing before it begins, with the exclusions named, and the AI workforce is built and trained on your services and voice before it answers anyone. You commit to a defined piece of work, not to a promise.
Book a thirty-minute call
Pick a time straight from the diary. If you would rather write first, email us and a person replies, usually the same working day.